Research
Journal Publications | Industry/Practitioner Reports | Proceedings
Book Chapters | Cases and Teaching Material | Working Papers
Journal Publications
- "Inventory Record Inaccuracy: An Empirical Analysis", with Ananth Raman. (2008) Management Science, v. 54, n. 4, p. 627-641.
1a. "Electronic Companion to 'Inventory Record Inaccuracy: An Empirical Analysis'", with Ananth Raman. (2008) Management Science, http://mansci.journal.informs.org/, p. ec1-ec22. - “Retail Inventory Management When Records are Inaccurate”, with Adam Mersereau & Linus Schrage. (2008) M&SOM, v. 10, n. 2, p. 254-277. 2009 Best Paper Award.
- “Store Manager Incentive Design and Retail Performance: An Exploratory Investigation”, with Ananth Raman. (2007) M&SOM, v. 9, n. 4, p. 518-534.
3a. Technical Appendix to "Store Manager Incentive Design and Retail Performance: An Exploratory Investigation", with Ananth Raman (2007) M&SOM, http://msom.pubs.informs.org/, p. 1-4. - "Effective Supply Chain Design and Execution in Developing Markets", with William D. Peace. (2007) POMS Chronicle, v. 14, n. 2, p. 5-7.
- “Identifying Defects and Rework in the Inventory Management Process” (2006) Extended Retail Industry Journal, v. 2, n. 5, p. 24-25.
- “Inventory Record Inaccuracy in Retail Supply Chains” (2005) POMS Chronicle, v. 12, n. 1, p. 12-14.
- “In Pursuit of Information Quality, Opening Statement” (2004) Cutter IT Journal, v. 17, n. 9, p. 2-4.
- “Building on Foundations of Sand”, with Ananth Raman (2003) ECR Journal, v. 3, n. 1, p. 62-68.
- “Incentives: Getting What You Pay For”, with Ananth Raman (2003) ECR Journal, v. 3, n. 2, p. 53-62.
- “Execution: The Missing Link in Retail Operations”, with Ananth Raman & Zeynep Ton. (2001) California Management Review, v. 43, n. 3, p. 136-152.
- “The Achilles’ Heel of Supply Chain Management”, with Ananth Raman & Zeynep Ton. (2001) Harvard Business Review, v, 79, n. 5, p. 25-27.
Industry/Practitioner Reports
- "Turning Information into Action: Scorecard Usage in Retail Supply Chains" (2008) Cutter Consortium Business Intelligence Executive Update, v. 8., n. 1, p. 1-4.
- "Opportunities and Challenges in the Bicycle Industry: Strategic Growth, Retail Execution, and Collaboration", with Robbie Kellman Baxter. (2008) Bicycle Product Suppliers Association.
- “Overcoming Inventory Record Inaccuracy: An Alternative to RFID” (2007) Cutter Consortium Business Intelligence Executive Update, v. 7, n. 13. p. 1-3.
- “Zeta – A Model of Process Excellence”, with Joseph Van Orden. (2007) CAPS Research: Practix – Good Practices in Purchasing and Supply Chain Management.
- “Warehousing: The Evolution Continues”, with Arnie Maltz. (2004) Warehousing Education and Research Council.
- "First Measure, Then Manage: Improving Execution in Retail Operations" (2002) Capital Ideas, v. 4, n. 1, p. 2-3.
- “Improving Profits by Paying Store Managers Appropriately”, with Ananth Raman. (2002) Consortium for Operational Excellence in Retailing News, v. 4, n. 1, p. 4.
- “Critical Role of Data Integrity in Retail Operations” (2000) Consortium for Operational Excellence in Retailing News, v. 3, n. 1, p. 2.
- “Holding the Lead. Sustaining a Viable US Military Fixed-Wing Aeronautical R&D Industrial Base”, with Michael Kennedy and Susan Resetar. (1996) Santa Monica, CA: RAND.
- “What is the Future Military Operating Environment? What Kinds of ‘Soldiers’ Will We Need?”, with Claire Levy, Harry Thie, Monica Pinto, and Rudolph Ehrenberg. (1996) Santa Monica, CA: RAND.
- “A Conceptual Framework and Preliminary Observations for Assessing Military Aerospace Design and Development Capability”, with Michael Kennedy and Susan Resetar. (1995) Santa Monica, CA: RAND.
Proceedings
- “Inventory Management in the Presence of Record Inaccuracy”, with Adam Mersereau and Linus Schrage (June 2005) MSOM Proceedings: 10th Annual Meeting of the INFORMS Society on Manufacturing and Service Operations Management. Northwestern University, Chicago, IL.
- “Inventory Record Inaccuracy and RFID” (March 2004) Proceedings 15th Annual North American Research Symposium on Purchasing and Supply Chain Management. Tempe, AZ.
Book Chapters
- “The Role of Execution in Managing Product Availability”, with Zeynep Ton. (2008) Chapter 4 in Retail Supply Chain Management, edited by N. Agrawal and S. Smith. New York: Springer.
Cases and Teaching Material
- Supply Chain Optimization at Hugo Boss (A) and (B), with Ananth Raman and Zahra Kanji (2009) Harvard Business School 9-609-029, 9-609-055.
- McDonald's Corporation: Launching McCafe, with Marshall Fisher and Serguei Netessine (2008) The Wharton School, University of Pennsylvania.
- Vendor Compliance at Geoffrey Ryans (A), (B), and Teaching Note, with Susan Kulp and Zahra Kanji (2007) Harvard Business School 9108-022, 9108-023, 5108-029.
Working Papers & Work in Progress
- Do Upstream Stockouts Matter? A Natural Experiment at Hugo Boss, with Nathan Craig and Ananth Raman
- Store Associate Incentive Design, with Saravanan Kesavan and Adam Mersereau
- Store Execution and the Quality of Customer Experience, with Marshall Fisher and Serguei Netessine
- Inventory Auditing Mechanisms and Retail Performance, with Adam Mersereau and Linus Schrage