Research

Journal Publications | Industry/Practitioner Reports | Proceedings
Book Chapters | Cases and Teaching Material | Working Papers

Journal Publications

  1. "Introduction to the Special Issue: Teaching Services & Retail Operations Management", with Zeynep Aksin (2010) INFORMS Transactions on Education, v. 10, n. 1, p. 1-2. Download
  2. "Inventory Record Inaccuracy: An Empirical Analysis", with Ananth Raman. (2008) Management Science, v. 54, n. 4, p. 627-641. Abstract

    1a. "Electronic Companion to 'Inventory Record Inaccuracy: An Empirical Analysis'", with Ananth Raman. (2008) Management Science, http://mansci.journal.informs.org/, p. ec1-ec22. Download
  3. “Retail Inventory Management When Records are Inaccurate”, with Adam Mersereau & Linus Schrage. (2008) M&SOM, v. 10, n. 2, p. 254-277. 2009 Best Paper Award.
  4. “Store Manager Incentive Design and Retail Performance:  An Exploratory Investigation”, with Ananth Raman. (2007)  M&SOM, v. 9, n. 4, p. 518-534. Download

    3a. Technical Appendix to "Store Manager Incentive Design and Retail Performance: An Exploratory Investigation", with Ananth Raman (2007) M&SOM, http://msom.pubs.informs.org/, p. 1-4. Download
  5. "Effective Supply Chain Design and Execution in Developing Markets", with William D. Peace. (2007) POMS Chronicle, v. 14, n. 2, p. 5-7. Download
  6. “Identifying Defects and Rework in the Inventory Management Process” (2006) Extended Retail Industry Journal, v. 2, n. 5, p. 24-25.  
  7. “Inventory Record Inaccuracy in Retail Supply Chains” (2005) POMS Chronicle, v. 12, n. 1, p. 12-14. Download
  8. “In Pursuit of Information Quality, Opening Statement” (2004) Cutter IT Journal, v. 17, n. 9, p. 2-4. Abstract
  9. “Building on Foundations of Sand”, with Ananth Raman (2003) ECR Journal, v. 3, n. 1, p. 62-68. Abstract
  10. “Incentives:  Getting What You Pay For”, with Ananth Raman (2003) ECR Journal, v. 3, n. 2, p. 53-62. Abstract
  11. “Execution:  The Missing Link in Retail Operations”, with Ananth Raman & Zeynep Ton. (2001)  California Management Review, v. 43, n. 3, p. 136-152. Abstract
  12. “The Achilles’ Heel of Supply Chain Management”, with Ananth Raman & Zeynep Ton. (2001)  Harvard Business Review, v, 79, n. 5, p. 25-27. Download

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Industry/Practitioner Reports

  1. "Turning Information into Action: Scorecard Usage in Retail Supply Chains" (2008) Cutter Consortium Business Intelligence Executive Update, v. 8., n. 1, p. 1-4. Abstract
  2. "Opportunities and Challenges in the Bicycle Industry: Strategic Growth, Retail Execution, and Collaboration", with Robbie Kellman Baxter. (2008) Bicycle Product Suppliers Association.
  3. “Overcoming Inventory Record Inaccuracy:  An Alternative to RFID” (2007) Cutter Consortium Business Intelligence Executive Update, v. 7, n. 13. p. 1-3. Abstract 
  4. “Zeta – A Model of Process Excellence”, with Joseph Van Orden. (2007) CAPS Research:  Practix – Good Practices in Purchasing and Supply Chain Management. Abstract
  5. “Warehousing:  The Evolution Continues”, with Arnie Maltz. (2004) Warehousing Education and Research Council. Executive Summary
  6. "First Measure, Then Manage: Improving Execution in Retail Operations" (2002) Capital Ideas, v. 4, n. 1, p. 2-3. Download
  7. “Improving Profits by Paying Store Managers Appropriately”, with Ananth Raman. (2002)  Consortium for Operational Excellence in Retailing News, v. 4, n. 1, p. 4.
  8. “Critical Role of Data Integrity in Retail Operations” (2000) Consortium for Operational Excellence in Retailing News, v. 3, n. 1, p. 2. 
  9. “Holding the Lead.  Sustaining a Viable US Military Fixed-Wing Aeronautical R&D Industrial Base”, with Michael Kennedy and Susan Resetar. (1996) Santa Monica, CA:  RAND. 
  10. “What is the Future Military Operating Environment?  What Kinds of ‘Soldiers’ Will We Need?”, with Claire Levy, Harry Thie, Monica Pinto, and Rudolph Ehrenberg. (1996) Santa Monica, CA:  RAND. 
  11. “A Conceptual Framework and Preliminary Observations for Assessing Military Aerospace Design and Development Capability”, with Michael Kennedy and Susan Resetar. (1995)  Santa Monica, CA:  RAND.

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Proceedings

  1. “Inventory Management in the Presence of Record Inaccuracy”, with Adam Mersereau and Linus Schrage (June 2005)  MSOM Proceedings: 10th Annual Meeting of the INFORMS Society on Manufacturing and Service Operations Management.  Northwestern University, Chicago, IL. Download 
  2. “Inventory Record Inaccuracy and RFID” (March 2004)  Proceedings 15th Annual North American Research Symposium on Purchasing and Supply Chain Management.  Tempe, AZ. 

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Book Chapters

  1. “The Role of Execution in Managing Product Availability”, with Zeynep Ton. (2008) Chapter 4 in Retail Supply Chain Management, edited by N. Agrawal and S. Smith.  New York: Springer. Abstract

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Cases and Teaching Material

  1. Supply Chain Optimization at Hugo Boss (A) and (B), with Ananth Raman and Zahra Kanji (2009) Harvard Business School 9-609-029, 9-609-055. Abstract
  2. McDonald's Corporation: Launching McCafe, with Marshall Fisher and Serguei Netessine (2008) The Wharton School, University of Pennsylvania.
  3. Vendor Compliance at Geoffrey Ryans (A), (B), and Teaching Note, with Susan Kulp and Zahra Kanji (2007) Harvard Business School 9108-022, 9108-023, 5108-029. Abstract

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Working Papers & Work in Progress

  1. Do Upstream Stockouts Matter? A Natural Experiment at Hugo Boss, with Nathan Craig and Ananth Raman
  2. Store Associate Incentive Design, with Saravanan Kesavan and Adam Mersereau
  3. Store Execution and the Quality of Customer Experience, with Marshall Fisher and Serguei Netessine
  4. Inventory Auditing Mechanisms and Retail Performance, with Adam Mersereau and Linus Schrage

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